PARTBUSTERS SHIPPING, REFUNDS AND DELIVERY POLICY
Orders may require a signature upon delivery. If no-one is in attendance at time of delivery, the order will be diverted to the closest office of the logistic company delivering the item, or relevant courier depot. We strongly suggest to have your delivery address as your workplace, and if you find that you have accidentally provided the wrong address you can let us know at email@example.com. All orders that require a signature will require that you have someone present at the delivery address.
Same Day Shipping
We ship orders Monday through to Friday and we will make every effort to dispatch your order as soon as possible.
All orders shipped out may be sourced from any of our stores and suppliers where necessary. Dispatch and shipping times may be extended by 2-3 days depending on the location of your ordered item. If there is a delay or we are unable to deliver your order at the stipulated time our customer service team will contact you to let you know of an alternative item we can provide or offer a full refund.
We’re happy to offer you a 100% refund, excluding the shipping cost, for any item that you don’t find completely satisfactory.
Please send to us an email notification as soon as you would like to return the product. Please provide us with the order confirmation number. Item must be shipped back to Partbusters within 30 days of receiving it. Our customer care service will provide you with a unique return number.
To be eligible for a refund, your item needs to be unused and in the same condition that you received it. It must also be in the original packaging.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Shipping cost, if applicable, is not refundable.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at firstname.lastname@example.org with details of the product and the defect. You can send the item you consider defective to:
Unit 5 Orion Park
If you received an item as a gift, you would need a receipt to process your exchange.
Partbusters reserves the right to deny the exchange of any product.
Return Shipping Cost
To return your product, please contact us by email at email@example.com to receive shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Defective or damaged product
We have high standards of quality control, but in an unlikely case of receiving a defective or damaged item, we’ll exchange it free of charge.
Please send all evidence of product defects to firstname.lastname@example.org , and we’ll be happy to exchange it for you free of charge or give you a full refund including the shipping cost.
All international orders will be shipped out as soon as possible with the necessary shipping information. This will ensure that your package processes through customs with no delays. Some countries have import tax laws, in which case you would be liable to pay import tax on the items you buy from us. Please do your best to educate and familiarize yourself with these policies in your country. You may be responsible for paying these fees once you have received the package.